Maths with Mills - Terms and Conditions
Thank you for choosing Maths With Mills. These Terms & Conditions outline what you can expect from us, and what we ask of families to help ensure students get the most out of tuition.
MWM TERMS AND CONDITIONS FOR GROUP SESSIONS
By signing up for tuition, you are agreeing to the following:
1. Student Conduct and Engagement
We want every student to feel safe, supported, and able to learn.
Students are expected to:
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Arrive on time for each session
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Engage respectfully with the tutor and other group members
2. Parental Responsibility and Communication
Parents/carers play an important role in supporting learning outside the sessions.
Please ensure:
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Your child attends regularly and is in a quiet, focused environment
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Any changes to contact details are updated with us promptly
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You check emails for important updates, including session reminders and resources
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Any concerns or queries are raised early so we can work together to support your child
3. Payments and Fees
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All tuition fees are paid in advance via GoCardless Direct Debit.
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Payments are collected on the 1st of each month.
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The monthly fee covers all term-time sessions.
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The fee is the same each month, regardless of how many sessions fall within the month (some months have 3, 4, or 5 sessions depending on the calendar).
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Missed sessions are non-refundable.
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If a payment is missed or fails, your child’s place may be paused until it’s resolved.
4. Cancellations and Notice Period
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If you wish to cancel tuition, please give at least 14 days’ written notice by email before your next scheduled payment.
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If notice is given after this, the next month’s fee may still be taken due to pre-planned timetables and limited places.
5. What you Book
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Your booking enrols you onto a class at a set time each week (which you will have selected during the booking process). Once booked, it isn't possible to transfer your booking to a different time, even as a one-off, as we strictly limit class sizes to 10.
6. Disclaimer on Grades and Academic Outcomes
We are deeply committed to helping each student grow in confidence and make measurable progress.
However, please note:
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We cannot guarantee specific results, grades, or outcomes, as progress depends on a range of factors such as student effort, attendance, and exam performance.
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Tuition is a valuable support alongside school, but not a replacement for personal responsibility or regular revision.
By enrolling, you accept that no particular grade is promised.
7. Safeguarding and Online Safety
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All sessions are delivered via secure platforms, and our safeguarding procedures follow best practice.
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If you or your child have any concerns, please contact us directly and promptly.
By signing up for tuition, you confirm that you have read and accepted these Terms & Conditions.
If you have any questions at any point, just reach out — we’re always happy to help.
MWM TERMS AND CONDITIONS FOR ONE-TO-ONE SESSIONS
By signing up for tuition, you are agreeing to the following:
1. Student Conduct and Engagement
We want every student to feel safe, supported, and able to learn.
Students are expected to:
-
Arrive on time for each session
-
Engage respectfully with the tutor
2. Parental Responsibility and Communication
Parents/carers play an important role in supporting learning outside the sessions.
Please ensure:
-
Your child is in a quiet, focused environment during lessons
-
Any changes to contact details are updated with us promptly
-
You check emails for important updates, including session reminders and resources
-
Any concerns or queries are raised early so we can work together to support your child
3. Payments and Fees
-
All tuition fees are paid in advance via GoCardless Direct Debit.
-
Payments are collected on the 1st of each month for that month’s lessons, i.e. all lessons taking place within September are paid for on 1st September.
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In school term time, all cancellations are charged at 75%, unless the cancellation is made within 24 hours, in which case it is charged at the session's normal price.
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You are welcome to enquire to the tutor about a reschedule, but this is subject to the tutor’s availability and they are not expected to reschedule. Reschedule requests should be made at least 24 hours in advance, or the full price is charged.
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Permanent cancellations require 2 weeks’ notice.
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In school holidays (including bank holidays), we will assume that there is still a session unless we are told otherwise. Please give us two weeks’ notice if you need to cancel a session in the holidays. Cancelled sessions in school holidays will not be charged, unless there is less than one weeks’ notice, in which case they will be charged at 75%. We thank you for your understanding.
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By ‘school term time’ we mean dates observed by the local Council rather than the shorter terms observed by some private schools.
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Please note that we do not charge for sickness or school-related cancellations (work experience/school trips etc)
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Missed sessions are non-refundable
4. Cancellations and Notice Period
If you wish to cancel tuition, please give at least 14 days’ written notice by email before your next scheduled payment.
5. Disclaimer on Grades and Academic Outcomes
We are deeply committed to helping each student grow in confidence and make measurable progress.
However, please note:
-
We cannot guarantee specific results, grades, or outcomes, as progress depends on a range of factors such as student effort, attendance, and exam performance.
-
Tuition is a valuable support alongside school, but not a replacement for personal responsibility or regular revision.
By enrolling, you accept that no particular grade is promised.
6. Safeguarding and Online Safety
-
All sessions are delivered via secure platforms, and our safeguarding procedures follow best practice.
-
If you or your child have any concerns, please contact us directly and promptly.
By signing up for tuition, you confirm that you have read and accepted these Terms & Conditions.
If you have any questions at any point, just reach out — we’re always happy to help.